“we”, “us”, and “our” refers to Straight2voicemail Pty Ltd ABN 31 611 101 958trading as Straight2voicemail; and“you” means you and where permitted by context your employer organisation.
Your privacy is important to us
We collect, hold, use and disclose personal information to carry out functions or activities under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Personal information is any information or an opinion about you that identifies you or through which your identity can be reasonably established.
The personal information held by us may include your name, date of birth, email address, address, and mobile and other individual telephone numbers.
We may collect your personal information via our website,by email, from, over the phone, or from our clients that provide the information to us under an agreement or other arrangement.
We also collect and usepersonal information for secondary purposes including:
- provision of our products and services;
- accounting purposes; and
- business planning and product development.
We will not collect sensitive information (such as health related information) from you or about you from our customers except with express consent from you and only where it is necessary for us to collect such information for an activity or function.
If you do not wish us or our related bodies to contact you to promote and market our products, services and special offers to you, please notify us by using the details in the How to contact ussection below.
If you choose not to provide certain personal information we may not be able to provide you with the services you require or the best level of service.
In some cases we may disclose your personal information to third parties. Your personal information is disclosed to these parties for providing you with response to services requests, the services and the service related activities (e.g. administration of account and billing).
We do not generally share our customer lists on a commercial basis with third parties. If we did choose to do this, it would only be with the appropriate consent of the individual involved.
Security of your personal information
We take reasonable steps to protect the personal information that we hold from misuse and loss and from unauthorised access, modification, and disclosure.
Your personal information may be stored in hard copy documents or as electronic data in our information technology systems.
We take reasonable measures ensure that physical security is maintained over our electronic data and paper stores. We also take reasonable measures to maintain computer and network security; and other security systems by the use of security measures such as user identifiers and passwords to control access to our systems.
Reasonable steps are taken to destroy or permanently de-identify any personal information after it can no longer be used.
Accuracy of personal information
We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete, and up-to-date. However, the accuracy of your personal information depends on the information you provide to us.
Please let us know immediately if there are any errors in your personal information, and keep us updated with any changes to your personal information, and we will take reasonable steps to correct this information or, if necessary, we will discuss alternative action with you.
You can access your personal information
You are entitled to access your personal information held by us subject to some exceptions provided for by law. If you would like to access your personal information, please let us know in writing for security purposes.We reserve the right to recover our reasonable costs of providing you with access. If we decline to provide you with the information requested by you about your personal information we will provide an explanation for the refusal.
How to contact us