Privacy Policy and Disclosure Statement

In this Privacy Policy and Disclosure Statement (Privacy Policy):

“we”, “us”, and “our” refers to Straight2voicemail Pty Ltd ABN 31 611 101 958trading as Straight2voicemail; and“you” means you and where permitted by context your employer organization.

By using our website and/or services you consent to the terms of this Privacy Policy.


Please note that refunds are not provided for purchases of 200 credits or more made through our Straight 2 Voicemail service. Once credits are transferred, they are considered used and cannot be refunded. This policy is in place to ensure the integrity of our credit system.

Your privacy is important to us

This Privacy Policy describes the way that we collect, hold, use and disclose information about individuals, and applies to the personal information you provide to us.

We collect, hold, use and disclose personal information to carry out functions or activities under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy does not apply to our current and former employee records nor to our acts or practices which relate directly to these records.

Personal information

Personal information is any information or an opinion about you that identifies you or through which your identity can be reasonably established.

The personal information held by us may include your name, date of birth, email address, address, and mobile and other individual telephone numbers.

We may collect your personal information via our website,by email, from, over the phone, or from our clients that provide the information to us under an agreement or other arrangement.

Occasionally you may provide personal information about other individuals to us (e.g. your authorised representatives). In this case you must ensure that you are entitled to provide the information to us without us having to take any action required by privacy laws.  Further, you agree to disclose to those individuals that you are providing their personal information to us, and inform them of them of the contents of this Privacy Policy and how we can be contacted.


We primarily hold your personal information on behalf of our customers who obtain our products and services to provide you with information and details of our customer’s products and services. Our customers may have their own privacy policy that details how they collect and disclosure your personal information. We encourage you to read our customers’ privacy policies.

We also collect and use personal information for secondary purposes including:

  • provision of our products and services;
  • accounting purposes; and
  • business planning and product development.

We will not collect sensitive information (such as health-related information) from you or about you from our customers except with express consent from you and only where it is necessary for us to collect such information for an activity or function.

If you do not wish us or our related bodies to contact you to promote and market our products, services and special offers to you, please notify us by using the details in the How to contact us section below.

If you choose not to provide certain personal information we may not be able to provide you with the services you require or the best level of service.


In some cases we may disclose your personal information to third parties. Your personal information is disclosed to these parties for providing you with response to services requests, the services and the service-related activities (e.g. administration of accounts and billing).

We take reasonable steps to ensure your personal information is protected by these third parties being bound by obligations of confidentiality and or privacy materially similar to those which apply to us, as set out in this Privacy Policy.

Despite anything else set out in this Privacy Policy, we may disclose your personal information to our related companies, our professional advisors, to protect and defend our rights or property,to protect the personal safety of users of the services or the public, other telecommunications and service providers, and otherwise as compelled by law.

We do not generally share our customer lists on a commercial basis with third parties.  If we did choose to do this, it would only be with the appropriate consent of the individual involved.


If we use cookies, it is only for the purposes of enhancing your experience of our website.

Security of your personal information

We take reasonable steps to protect the personal information that we hold from misuse and loss and from unauthorized access, modification, and disclosure.

Your personal information may be stored in hard-copy documents or as electronic data in our information technology systems.

We take reasonable measures ensure that physical security is maintained over our electronic data and paper stores. We also take reasonable measures to maintain computer and network security, and other security systems by the use of security measures such as user identifiers and passwords to control access to our systems.

Reasonable steps are taken to destroy or permanently de-identify any personal information after it can no longer be used.

Accuracy of personal information

We take reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, complete, and up-to-date.  However, the accuracy of your personal information depends on the information you provide to us.

Please let us know immediately if there are any errors in your personal information, and keep us updated with any changes to your personal information, and we will take reasonable steps to correct this information or, if necessary, we will discuss alternative action with you.

You can access your personal information

You are entitled to access your personal information held by us subject to some exceptions provided for by law.  If you would like to access your personal information, please let us know in writing for security purposes.We reserve the right to recover our reasonable costs of providing you with access.  If we decline to provide you with the information requested by you about your personal information we will provide an explanation for the refusal.

How to contact us

If you wish to enquire about our privacy policy or the personal information we hold about you, or are concerned that we may have breached your privacy and wish to make a complaint, please contact our Privacy Officer by email at We will do our best to resolve your complaint as quickly as possible, and in any event to respond to you within 30 days.  If you are not satisfied with our response to your complaint, you can refer the matter to the Office of the Australian Information Commissioner via or on 1300 363 992.

Changes to our Privacy Policy

From time to time it may be necessary for us to review and revise our Privacy Policy.  We may notify you about changes to this Privacy Policy by posting an updated version on our website.  You may also request a copy of our privacy policy by contacting us.